Refunds and Returns

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Refunds and Returns policy

Our refund and returns policy lasts for 7 days for PDF Download orders and 14 days for Print orders.
If the deadline has passed since your purchase, we can’t offer you a full refund.

Can I return printed set orders?

Yes, you can return printed sets within 14 days of receiving your order. All items must be returned to us unused and in the same condition you received them. Items received after the 14 days will not be refunded.

Please keep your receipt for proof of postage, as your unwanted items are your responsibility until they reach us. We highly recommend using one of Royal Mail’s tracking services.

Who pays for the postage?

You will be responsible for paying for the postage to returning any items.

If you upgraded your order from free postage to 1st class then the cost of the postage we paid to post your order will be deducted from the refund.

What about PDF Download orders?

You can request a refund for PDF Download orders up to 7 days after placing the order.
We will only refund PDF Download orders if none of the PDFs have been downloaded.
No refunds will be issued for any PDFs that have been opened/downloaded.

What about Sale items?

All sale items cannot be refunded. Only full price items not on sale may be refunded.

How long before I receive my refund?

We process refunds once a day (Mon-Fri) excluding bank holidays.
The refund should appear on your method of payment within 5-7 working days after we’ve processed the refund.

For returns of printed sets of papers your refund will be processed within 24 hours from when we receive it.
All returned printed sets of papers will be checked that they are unused and in the same condition that you received them. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your debit / credit card or original method of payment.

Request a return or need help?

Please contact us to request a return or if you have any questions related to refunds and returns not covered above.

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