Our website is not intended for children and we do not knowingly collect data relating to children.
Uses of your personal data can include:
- to provide goods and services to you
- to provide customer support
- to make a tailored website available to you
- to manage any registered account(s) that you hold with us
- to verify your identity
- for crime and fraud prevention, detection and related purposes
- with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you
- to enable us to manage customer support interactions with you; and
- where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
Personal information that this website collects and why we collect it
Some of your personal data is collected directly, for example when you purchase products on our website, or send an email to our customer support team. Other personal data is collected indirectly, for example your browsing activity.
Purchasing our products
The personal data we collect from you directly can include your name, email address, mobile/landline telephone number and address when you fill out our website's shop checkout form to purchase any of our products.
Also any additional information you give us when you contact us for help with your order.
Payment of all orders are processed by PayPal. We do not receive or store any credit/debit card or additional data that you may provide to PayPal in order to make payment and complete checkout.
Site visitation tracking
Like most websites, this site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us.
Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.
Should you choose to contact us using the contact form on our Contact us page, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.
If you choose to subscribe to our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you may receive periodic newsletter-style emails from us.
How will the information be protected?
The security of your personal data is of great importance to us and so we have put in place robust physical, electronic and managerial procedures to safeguard and secure any personal data collected. Including;
- We use secure protocols with our website so that your browser's connection to our servers is encrypted. (Look for the padlock icon in the address bar)
- We use secure 3rd party services to collect and store your personal data
- We use secure devices to access your personal data
- We use data encryption
You can also help to keep your data secure. We recommend that you take the following security measures;
- Keep your account password private. Remember, anybody who knows your password may access your account.
- When creating a password, use at least 8 characters. A combination of letters numbers and special characters is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this when logged in by clicking ‘Your Account’, then clicking ‘edit’ and completing the current and new password fields (boxes). You can also use our 'request new password' facility if you forget your password - https://www.thetransfertest.com/user/password
- Avoid using the same password for multiple online accounts.
Exercising Your Rights
EU and UK data protection laws give you a range of rights in relation to your personal data for example: erasure, rectification and subject access. Information about your rights can be found at www.ico.org.uk
To ask questions about how we process your personal data, please contact firstname.lastname@example.org
This policy was last updated on 25/05/2018